FAQs

Moving FAQ - Your Questions Answered

Find Answers to All Your Moving Questions

Get a Quote

General

  • Q: How do I get a quote for my move?

    A: You can get a quote by filling out our online form on the "Get a Quote" page, calling us directly at 604-273-2921.

  • What areas do you serve?

    We serve communities across British Columbia and provide long-distance moving services across Canada.

  • Are you licensed and insured?

    Yes, Salmon’s Moving & Storage is fully licensed and insured to ensure the safety and security of your belongings.

  • How far in advance should I schedule my move?

    We recommend scheduling your move as soon as possible, preferably at least 4-6 weeks in advance, to ensure availability and adequate planning time.

Pricing

  • Q: How is the cost of my move determined?

    A: The cost is based on the volume of items, distance, and any additional services such as packing or storage. Contact us for a detailed quote.

  • Q: Are there any additional charges I should be aware of?

    A: Additional charges may apply for services such as packing, storage, or handling specialty items. We will discuss all potential charges during your quote.

Protection & Insurance

  • Q: What type of insurance coverage do you offer?

    A: We offer basic liability coverage included in your move, and full replacement value coverage for added protection.

  • Q: How can I ensure my items are fully protected during the move?

    A: Opt for our full replacement value coverage and ensure all items are packed properly. Our team can assist with professional packing services.

  • Q: What should I do if something gets damaged during the move?

    A: Contact us immediately to file a claim. We will work with you to resolve the issue promptly.

During & After the Move

  • Q: Can I track my shipment during the move?

    A: Yes, we offer tracking services for long-distance and international moves. You will be provided with tracking information.

  • Q: What should I do if my moving date changes?

    A: Contact us as soon as possible to reschedule. We will do our best to accommodate your new moving date.

  • Q: How do I file a claim for lost or damaged items?

    A: Contact our customer service team and they will guide you through the process of filing a claim.

Local Moves

  • Q: How do local moves differ from long-distance moves?

    A: Local moves are typically shorter in distance and can often be completed in one day. They involve less planning and are generally more cost-effective.

  • Q: What is the best way to prepare for a local move?

    A: Start by decluttering and organizing your items. Ensure everything is packed and labeled properly to make the moving process smoother.

  • Q: Do you offer same-day moving services?

    A: Yes, we offer same-day moving services for local moves, subject to availability.

Long Distance Moves

  • Q: How do you handle long-distance moves?

    A: We provide detailed planning, secure packing, and safe transportation for long-distance moves. Our team ensures your belongings arrive on time and in good condition.

  • Q: What should I expect during a long-distance move?

    A: Expect thorough planning and coordination. We will keep you updated throughout the process and provide an estimated delivery date.

  • Q: How are delivery dates determined for long-distance moves?

    A: Delivery dates are based on the distance and the amount of items being moved. We provide an estimated delivery window during the planning phase.

International Moves

  • Q: What services do you offer for international moves?

    A: We offer comprehensive international moving services including packing, customs documentation, shipping, and delivery.

  • Q: How do you handle customs and import regulations?

    A: Our team is experienced in international shipping and will handle all customs and import regulations to ensure a smooth transition.

  • Q: What should I do to prepare for an international move?

    A: Ensure all necessary documentation is in order and work with our team to plan the logistics. We will guide you through every step.

Residential Move

  • Q: Do you provide packing services for residential moves?

    A: Yes, we offer comprehensive packing services, including packing supplies and professional packing to ensure your belongings are safely prepared for the move.

  • Q: Can you move my piano or other large items?

    A: Absolutely. We have specialized equipment and trained professionals to safely move pianos and other heavy or delicate items.



  • Q: Do you offer long-distance residential moving services?

    A: Yes, we provide long-distance moving services within British Columbia and across Canada, ensuring a smooth and seamless relocation experience.

Commercial Move

  • Q: How do you minimize downtime for commercial moves?

    A: We develop a detailed moving plan tailored to your business's needs, ensuring efficient packing, transport, and setup to minimize disruption and downtime.

  • Q: Can you handle office relocations?

    A: Yes, we specialize in office relocations, handling everything from furniture and equipment to IT infrastructure and sensitive documents.

  • Q: Do you provide after-hours or weekend moving services for businesses?

    A: Yes, we offer flexible scheduling, including after-hours and weekend services, to accommodate your business's operational needs.

Specialty Move

  • Q: What types of specialty items can you move?

    A: We can move a variety of specialty items, including pianos, fine art, antiques, wine collections, and other valuable or delicate items.

  • Q: Do you provide custom crating for valuable items?

    A: Yes, we offer custom crating services to provide extra protection for high-value or fragile items during transport.

  • Q: How do you handle the transportation of laboratory equipment?

    A: We use specialized packing materials, climate-controlled vehicles, and trained professionals to safely transport laboratory equipment and specimens, adhering to all safety and regulatory standards.

Storage

  • Q: What types of storage solutions do you offer?

    A: We offer a range of storage solutions, including short-term and long-term storage, climate-controlled units, and secure facilities for residential and commercial needs.

  • Q: How secure are your storage facilities?

    A: Our storage facilities are equipped with 24/7 surveillance, secure access, and robust security measures to ensure the safety of your belongings.

  • Q: Can I access my items while they are in storage?

    A: Yes, you can access your items during our business hours. Please contact us in advance to arrange access to your storage unit.
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